Cancellation and Refund Policy

Business campaign bookings

CL GLOBAL MEDIA LLC supplies services to business clients only. Campaign bookings are arranged with third-party media owners and are subject to the availability and cancellation terms of the relevant Media Owner.

Cancellation after acceptance

Cancellation after a Proposal has been accepted is subject to the Media Owner's cancellation terms. The client is responsible for any cancellation charges imposed by the Media Owner and for our Fees for work already completed, as set out in the accepted Proposal and our Terms of Business.

Changes and refunds

Requested changes must be agreed in writing and may change the Fees, Media Costs, or booking availability. Any refund or credit depends on amounts recovered from the Media Owner and the terms of the relevant Proposal. No fixed cancellation window or guaranteed refund applies unless it is expressly stated in the Proposal or required by law.

Contact

For a booking enquiry, contact enquiries@clglobalmedia.com and include the relevant Proposal or Campaign reference.